Fuck Hyden, Kentucky

July 7th, 2008 at 12:32 am by Mark Steel
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     I am pissed.  Really PISSED.

     Alright, so I moved to this tiny, insignificant small town to be with a woman who I love more than live itself. 

     I still do.

     So, after moving to Hyden, KY and working for a sister company of Mary Breckinridge Hospital:

  1. I have had someone try and charge me rent for the “closet” I lived in at $250 a month.
  2. I have had the people I am supposed to be working with screw me in never giving me enough access to do my job.
  3. I have had her family tell me to “drive away, and never come back again.”
  4. I have had resistance after resistance when trying to train these people how to do things in such a way that it miht be helpful to both them AND the patients.
  5. I have to put up with someone running aroudn town telling people I am beating the shit out of my Wildcat on a daily basis.
  6. I have had my job being threatened by people who aren’t hospital emplyees, nor health providers, saying that I would be fired if I did not give them access to personal health records,  Thanks to Frank Baker and Connie Norris, the recipient of social security numbers, addresses, phone numbers, etc. of pateients without their knowlege.
  7. I found out who kept giving Connie Norris access to the afforementioned records — John Hoskins, son of the esteemed womanizing-yet-prize-employee Norman Hoskins — and turned it in to my boss at the Clinics, Ben Peak.
  8. I have been gossip[ped about that I beat my Wildcat on a daily basis.  (I took the joke, and said, “Goddan, I take a break on weekends!”)
  9. I have been accused of criminal trespassing when going to see my family doctor.
  10. I have been threatened of my life for showing up to pick up my personal belongings.  By the way, you assholes at MBH owe me EVERYTHING that was in that notebook case — not just a frew checks and paystubs.  You owe me what was under and on my desk, too, dickheads,  Severak thousand.  You ready?

     At some point, this fucking drama in Leslie County, Kentukcy has to stop.

     Even the Police Department, County Attorney’s Office, and even the Kentucky State Police have been embroiled in this mess.  FOR WHAT?  I HAVEN”T DONE ANYTHING WRONG!
     Leslie County pussies.
     You wanna use the Cops to do your dirty work, and eventually the police officers and judges are going to get sickand tired of your bullshit.  Get that, Randy?

     I have also been accused of endangering the life of My Wildcat.

     I love this woman with all my heart.

     I’ve lost my job, I’ve lost my things, I’ve lost my dignity, and for fucksakes —- WHAT FOR?

     Bullshit.

     And THAT is why I was so happy when Pizza Dave decided to push me for a change.

     He didn’t use the cops to do his dirty work.

     He was a MAN.

     It’s bad enough the people in that fucking town are lying, backstabbing pieces of shit.  I’d just hope they do it somewhere else. 

     I have a GHOST-clean record.  I do NOT need you assholes in that county trying to pull dirty tricks to use the Cops to do the dirty work you should have the BALLS to do yourself.

     And for my family, who I miss like mad, I love you.  I love every damn one of you.

     No matter what you think.

     As for MBH, they admitted to a hospital for a panic attack.  They fired me, without my knowlege, in the meantime.  Cancelled my insurance.

     Took my notebook.  Sure, it was a work notebook.  But the case contained:

  1. My Glasses
  2. My Contacts
  3. My contact solution and case
  4. My Stratitec card reader
  5. My Stratictec USB hub
  6. My copy of Windows VIsta Ultimate OEM (from Ebay)
  7. My copy of Office Ultimate OEM (from Ebay)
  8. My Intel Webcam Pro
  9. My Corssover network cable
  10. My 8′ Network Cable
  11. My 25′ Network Cable
  12. My USB Docking Station (Kingstong, I believe)
  13. My personal notebook (a ring-bound notebook, black with copper spring)
  14. Multiple business cards
  15. Multiple post-it notes, some non-work related
  16. A $50 Starbucks Gift Card
  17. A couple sticks of 1GB DDR-400 Memory
  18. A Sandisk Cruzer 8GB Titatnium with all my IMPORTANT stuff on it?
  19. A couple of Lexar 512MB keys
  20. A couple of Lexar 256MB keys
  21. Multiple offbrand 64-256MB keys (at least 4)
  22. My CD case full of Microsoft install disdks/

     Atop my desk?

  1. An Intel Quad-Core 2.4 CPU, OEM
  2. A Coolermaster CPU fan for the above
  3. 2 BFG 8800 GTX PCI/E Video Cards
  4. 4 Gigs of DDR2-1066 Memory
  5. An ATI Video Card for a Dell Notebook
  6. A large, silver N-Force Coffee Cup
  7. 1 Cannister of Folgers Black Silk (given by a co-worker as a birthday prent)
  8. A $15 Starbucks Gift Card (given by a co-worker)
  9. Multiple businesss cards, post-it notes and personal items

     They did send me a box containing:

  1. Ny glasses
  2. My contacts (some)
  3. My contact case
  4. SOME of my expensse checks
  5. SOME of my mail
  6. The $15 Starbuck’s card

     Fuck Hyden, Kentucky,

     Theives,

     I have also been deprived of my personal belongings, having been threatened of my life, by one Alan Osborne, boyfriend of esteemed psychotic former landlord — and daughter of Mary Brechkinridge Hospital administrator, Connie Hubbard —- but, hey … None of that’s illegal in Leslie County, is it?

     You assholes stole my things.  You fired me illegally.  You haven’t given me paperwork one. 

     And you think that’s ok?

     And you call the cops when I come around trying to figure out what’s going on?

     Thanks, Randy North.

     Don’t you think they’ll get tired of that soon?

     I am clean.  Totally. 

     Bring it on, Asshat!  I never even HEARD you didn’t want me there til you called the COPS, asshat!  You think they enjoy wasting THEIR time on your bullshit?

     I love Ann, My Wildcat.  It’s not in me to abuse her like she always was.

     I did, however, break a wheel in trying to drive her back to the hospital we worked at during one of her panic attacks. 

     And if that’s cause for alarm.  Fuck Leslie County REAL hard.

     But it’s certainly not enough to embroil me in this caustic bullshit that seems to propagate from nothing.

     As for what went on between me and my Wildcat, she screamed.  I got scared.  I asked her to get out, and she wouldn’t.  I panicked.  I have panic attacks now.  Thanks, Leslie Country.  But I got her safely to a parking lot — safely after I hit a curb in trying to go where she wanted.  But I got her there because I couldn’t go where I wanted to — back to the hospital, where she wanted to be.
     I got admitted there against my will, where one Dr. Lauff, upon asking him for an apologiy called me a “fuckass” and told me he didn’t owe me “anything.”  Then I cussed him up one side and down the other — yet Leslie County says I attacked and cussed him and was being disrespectful?
     Fuck Leslie County.

     Fuck MBH.

     MBH fired me.  MBH fired my Wildcat.

     For shit that DIDN’T EVEN HAPPEN THERE.

     I love you, Ann. 

     I love you, Jerry, Steph and Dale.

     Fuck those people.

     We all deserve better.

     And, Mary-Mary, if you open your fucking mouth one more time, you’re inviting a slander suit, bitch.  I heard that today from someone else — Not good, deary.  We’ll both gang you in court.

      Just like you Leslie County people like it….

      In court, and legal …

      Like it isn’t.

      I miss you, Junior.  You could see the bullshit.  But I promised my Wildcat I’d I’d never put her against her family.   And I meant it.  You were a father to me where I never had one.

Monday Melee from Mark for 01/28/2008

January 30th, 2008 at 11:47 pm by Mark Steel
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Fracas' Monday Melee“Well, I can feel the heat
from across the room
Ain’t it wild what a little flame
can make you wanna do…”
— Rascal Flatts, “
I Melt

     Ok, so I’ve been remiss in doing the Melee for a while… Here goes:

1. The Misanthtropic: Name something (about humanity) you absolutely hate.

     Some days, no matter what you do, no matter what you say, you just cannot win. Everybody has those kinds of days, and they suck. Fortunately, there’s tomorrow.

2. The Meretricious: Expose something or someone that’s phony, fraudulent or bogus.

     A lot of businesses these days wanna run themselves by doing absolutely nothing but blowing smoke up peoples’ asses. It starts from the top. They blow smoke up a manager’s ass about what they’re attempting to accomplish. The manager blows smoke up the employee’s ass that they’re doing an outstanding job when they have plenty of evidence that that’s not the case. The employees then blow smoke up the customer’s asses: “we attempted to ____ but…” (but didn’t), “we feel that we can offer you ____” (but can’t), “We’re sorry you’re unhappy, is there anything we can do for you?” (but won’t).
     Even worse is the whole “potential employee” category, where Management and Upper Management will blow smoke up the ass of every piece of riff-raff that comes through the door. “Oh, your resume is outstanding!” “Yes, you’re a perfect fit in our organization!” “We’ll get the offer letter out to you by the end of the week!” But it’s all smoke and mirrors.
      Business cannot work this way. This is a bullshit, fuzzy-feeling mentality that does nothing but dash hopes and create a customer base who will quickly become impatient at spending their hard-earned money on pipe dreams while getting absolutely nothing in return.

     The exact opposite of this is the service industry business which focuses purely on “new business” instead of taking some care of their existing clientele. I’ve said it a billion times: “What good is new business if you can’t keep it?” Most “first deals” will not earn a dime. Repetition is where that kind of business earns capital. Customer Service is mandatory to stay in the black.

3. The Malcontent: Name something you’re unhappy with.

     I miss my Wildcat.

     Painfully so.

4. The Meritorious: Give someone credit for something and name it if you can.

     Exactly 52 weeks ago today, Fracas started doing this Monday Melee thing.  Kudos on a year of Monday Melee!

5. The Mirror: See something good about yourself and name it.

     Some days, I can write.

6. The Make-Believe: Name something you wish for.

     I found out what “home” is.  I wish I could be there all the time…

Now it’s your turn.

You can take part in The Monday Melee, even make it a regular feature at your site by visiting The Monday Melee page and following the steps. Kick-start your brain on Mondays and meet other bloggers.

Monday Melee from Mark for 08/13/2007

August 14th, 2007 at 2:50 am by Mark Steel
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Fracas' Monday Melee“She can’t remember a time
When she felt needed
If love was red then she was colour-blind
All her friends they’ve been tried for treason
And crimes that were never defined
— Savage Garden, “To the Moon and Back

     Hey, it’s Monday NIGHT … I was busy!  Cut me some slack. ;-)

 1. The Misanthtropic: Name something (about humanity) you absolutely hate.

     There’s a nasty little thing that all of us get from time to time when we’re unhappy.  Instead of vocalizing what we’re upset about, we go off on everyone single person around us… And we just can’t accept or apologize for it.
     Some of us get over it… and some people don’t.

2. The Meretricious: Expose something or someone that’s phony, fraudulent or bogus.

     I’m leaving my answer from last week, because, seriously, that’s a crock:

“I dug my key into the side
of his pretty little sup’ed up four wheel drive,
carved my name into his leather seat
I took a Louisville slugger to both head lights,
slashed a hole in all 4 tires…”
  — Carrie Underwood, “
Before He Cheats

3. The Malcontent: Name something you’re unhappy with.

     I’m unhappy with my choice if business banking, Suntrust. 

     Suntrust are a bunch of asshats, and unfortunately, completely nameless because their so-called Customer Service department refuses to reveal anything anything more than how much they value me as a customer.  Of course, after saying that, and knowing they’re recorded, they take absolutely no responsibility for their actions, regardless of the fact that they’re not actually doing anything helpful or proactive when faced with what is an absolute catastrophe on their part.
     If I had one name, I’d make an Asshat of the Day post.  But they just won’t give me one…  Wonder why?

4. The Meritorious: Give someone credit for something and name it if you can.

     This weekend, I was repeatedly mauled by a Kentucky Wildcat.  Damages include many bruises, bite marks, scratches, sporadic blood loss, various serious abrasions, slightly seperated nose cartilage and swollen extremities.
     And I so look forward to the coming weekend… ;-)

5. The Mirror: See something good about yourself and name it.

     Knock me down on the way to the goal, and you only strengthen my resolve.  The further down the hole I get, the harder I’ll dig, because I know damn well I’ll see the other side.

6. The Make-Believe: Name something you wish for.

     There’s a place I wanna be… and I can see it… it’s so close… I’ve been there before, and I’ll get there again… and hopefully, just hopefully… Oh, man, that’ll make our lives so much easier… *grin*

Now it’s your turn.

You can take part in The Monday Melee, even make it a regular feature at your site by visiting The Monday Melee page and following the steps. Kick-start your brain on Mondays and meet other bloggers.

A Customer Service Triumph

August 6th, 2007 at 11:04 am by Mark Steel
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     When I came back into the country five years ago, I was pretty sick of renting movies at Ballbuster (and a few other places) because they were usually staffed by teeny-boppers who were more interested in playing Playstation games behind the counter than actually helping anyone.  I figured if I could “cut out the middle man” and actually get the movies I wanted, it’d make things a lot more simple.
     I took the plunge, signed up with Netflix.com, and couldn’t be happier.

Netflix, Inc.     While living in DC, it was easy.  I could drop my returns in a government maildrop, and the very next day, I’d have a fresh DVD.  After moving back to Knoxville — my hometown — things got a little worse.
     Certain Post Offices in Knoxville just suck.  They lose things, don’t deliver things for weeks, hold onto things, send them back “Addressee Unknown,” and a multitude of other, more destructive, handling errors that make me wonder if they’re not getting their staff from a soup line somewhere… and God knows there are plenty in this burg…

     I’ve had one particular movie out for quite a while.  I finally watched it a few weeks ago, and dropped it in the mail with three others around July 22nd.  Two arrived back at Netflix on the 25th.  One arrived back 26th.  One still hasn’t arrived… Meanwhile, three more DVD’s were shipped out to me on the 25th and 26th, but I still haven’t gotten the bloody things.
     Imagine my surprise earlier today when received e-mail notification that the three they’d shipped to me had been received back at Netflix…

     I called Netflix Customer Service — for the first time in ages — and spoke with a rep named Mary Ann.  She went through the usual steps, verified my address, and found that the DVD’s had actually looped from the Post Office.
     “Typical,” I told her.  “This post office blows… If you look back in my history, you’ll notice every shipping problem I’ve ever reported was from this specific place…”
     “You know what, you’ve been a good customer for a really long time,” she said.  “Nearly five years.  Wow!”
     We talked a bit more about the problems, and found that the new Netflix policy allows them to go after a specific Post Office on behalf of a customer when there are more than three incidents within a ninety-day period.  Good news!
     “While we’re waiting for problems, and I sincerely hope you don’t have any, I’m gonna knock 25% of your charges for the next few months, and give you a couple of vouchers for extra DVD’s,” she said happily.
     “Are you serious?” I asked.  It clearly wasn’t the fault of Netflix.
     “Well, I wouldn’t do this for a customer that’d only been with us for three months, but like I said, you’ve been a good customer for five years, and you deserve a little extra something,” she explained.
     “Wow!” I exclaimed.  “I really appreciate that!  Thanks!”
     “You’re very welcome!”

     My complaint wasn’t with Netflix, and I had questions. She understood my questions, answered them, gave me a number of things I could do to assist in rectifying the situation and then went out of her way to give me a few courtesies for being a long-time, loyal customer.
     Now, seriously, how often does that happen when you call up with inquiry?
     And how could I not refer other people to them given that sort of experience?

     Really, customer service has sucked almost everywhere for a while now, due in no small part to the cost savings of setting up middle-of-nowhere call centers with completely untrained staff who don’t know the product or technology and simply aren’t used to dealing with people.  And foreign outsourcing only makes that sort of thing even worse…

     Fortunately, Netflix has US-based call centers filled with polite, friendly and knowledgable staff who are truly interested when there’s a problem.  That’s almost unheard of these days.  (Well, unless you’re dealing with one of my companies — heads will roll over poor Customer Service)   

     As a representative of her company, what Mary Ann portrayed today was a business with a proper, correct and reputable mindset.  It’s no wonder they’re the biggest and brightest, even though there are several more inexpensive alternatives.
     95% of the DotCom start-ups out there (and cellphone carriers, service companies, fast food, etc. etc. etc.) believe in attracting “New Business” all the time.  They utilize Blitzkreig customer service and Viral marketing which ensures that they sell “one” of everything they offer to every person in the world, and move on to the next customer. 
     High customer turnover isn’t good for anyone; the methodology is entirely incorrect in any business, and especially bad for a Service company where solid customer relationships are crucial for maintaining long-term, residual capital.  Regular, established customers are the ones who continue to come back, refer new business, and stick with you through the lean times.  They’re your best marketers, and they deserve to be treated with a little dignity.

     Netflix, very obviously, gets that.  It’s refreshing to see that they instill those values in the Customer Service reps, as well.

Bad Driving aka “Let’s Piss People Off Again”

July 25th, 2007 at 5:03 pm by Mark Steel
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     I’ve talked a couple of times about our local Knoxville culture getting screwed up by a bunch of asshats moving here and trying to rebuild it in their own image … From basic skills of “being intentionally rude and uncaring” to “being a good neighbors.”
     When I say that they don’t know how to be “good neighbors,”  it’s not about the people next door who keep to themselves— it’s about having a sense of community and civic responsibility.  East Tennessee’s had that until recent years.

     In this area, people drive pretty well, whereas in my travels, I’ve often complained about the way people drive.
     Here, they’re slightly aggressive, and mostly polite.  They tend to pay attention, and allow people their space.  They don’t try and run you down when you’re coming on an interstate entrance ramp.  They don’t stop in the middle of the road for no reason.  The light is green, they go.  The light is red, they stop.  They don’t pull out in front of people for no reason.  And they pretty much obey the traffic laws.
     But people who move here?  Yeah, not so much…

     Cathy, over at Domestic Psychology, got on the same train of thought

This week, I pulled up to the white line behind which you are expected to stop at a red light. I came to a stop and looked closely at the car beside me which crossed all four tires across the line before stopping. When the light turned green, I looked at the beyond the line driver’s plates and saw that they were Indiana plates. I was letting the information slide to the back of my mind as I pulled to another red light and another car did the exact same thing. This time I was far enough back to see that the eager driver had Illinois plates. Twice in 5 minutes on Kingston Pike, a very heavily trafficked street I saw cars doing what I consider against the law and both times they had out of town plates. So, I thought about this the rest of the way to my destination. Number one thought was that I was getting tired of catching every single red light. Number two thought was that maybe other states don’t have lines at intersections like Tennessee does. My third thought was that there must be something wrong with drivers in states that start with the letter “I”. Number four thought, which I seriously considered the longest, was that Tennessee drivers are just more considerate and law abiding drivers.

     Due to my comments about that, which Cathy chose to include on her blog entry … I will now list the “Women Can’t Drive” States:

  • Indiana
  • Iowa
  • Both Dakotas
  • Michigan
  • Minnesota

     It could be because of the whole “We have farms!  Be a housewife!” thing, and many women are worried about driving after being stigmatized for years.  It could also be because of a lack of Driver’s Education in those states (which is amusing considering that Michigan actually products quite a few automobiles).  It could also be because city-type areas are much further away from each other “up north” than they are in the East Tennessee area, and people don’t know what the Hell to do when they keep seeing red light after red light, entrance ramp after entrance ramp, car after car…

     Strangely, these are also the “Driving Without a License” States…

Customer Service, or Serve Us?

July 11th, 2007 at 11:24 pm by Mark Steel
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     As a small business owner (and having a resume which looks more the like Fortune 500), life can be a little tough.  Ultimately, if you have employees and keep close tabs on things, you’re gonna bear the brunt of every single problem with your company.  And too many times in the last few months, it has absolutely nothing to do with the way things are handled — it has to do with the fact that as we grow, as we start gaining customers from given places in the world (yeah, we do a lot of International work, as well), some people are unforgiving asshats.

     A few years ago, we did a small contract for a foreign company who was attempting to integrate their billing system so that customers could take their bill to any post office in that country and pay their bill.  Unfortunately, the Big Bank didn’t give us any “real” documentation, and none of us had time to fully research it.
     However, we knocked it outta the park.  I personally figured out the funky math involved, and decided it’d be a stupid thing to ever put money into one of their banks.  (Here in the United States, most of us know better than to give out our account numbers and ABN’s anyway…)
     Basically what happened was that we were given an impossible task, screwed with by a Big Bank who didn’t wanna release enough information to actually finish the project, and we ended up getting it done anyway.  To top it off, after reading our Security Audit, it was mentioned by their “process agent” (Lawyer) that if said Big Bank was ever robbed electronically, we’d be the first people to be contacted … Well, us and some Russian-born Frenchman, by name, who’d initially written the code for the job, but they said they’d changed some security protocol stuff (which was rather pathetic) and figured out how the whole bloody system worked…
     End of story, we didn’t get paid for our time.  We were required to keep our mouths shut.  But now, it’s been five years, and I suggest never keeping any money in a foreign bank — too many of them are the same.  ;-)

     More recently, I had a client threaten to sue me for being two months late paying his bill.  Oh, and being more than a year late on a bill owed to a partner company.  Somehow, it was my fault that I couldn’t provide service to someone who continued not to pay.
     During a discussion with his “process agent” (Lawyer), I informed him that paying the bill was gonna be far less than the legal fees and court costs to pursue the case, and detailed every bit about why I would win.  Mr. Layer actually agreed, given full evidence.  I further indicated that said customer would end up having to pay the full amount of his bill, at least double that in his own legal fees, and have to pay mine on top of it.  Mr. Lawyer told me that because my case was an open-and-shut, he wouldn’t be pursuing me in court, and would bill his client at two hours of his time at a courtesy.
     I also asked Mr. Lawyer if he would pursue me in court if I blogged about it, and he said, “Feel free, just don’t embarrass anyone.”
     Kudos, Mr. Lawyer.  I’m actually amazed at the professional behavior you displayed today.  Seriously … I meet so few lawyers who are able to listen to logic and reason and come to a conclusion.  Most of them just want to tear someone a new one, regardless of the merits of a case.  So kudos, again, Sir.  You’ve managed to cast your profession in a better light where so few of your consituents can.
     I mean, my lawyer’s an asshole…  *snicker*

     As I was saying, you can, as a business owner, attempt to please everyone.  But sometimes, it’s absolutely impossible.  It takes so much time and energy sometimes to make right a wrong, or make right a perceived wrong that sometimes it’s just not worth it.
     What it comes right down to is, if you’re successful, there’s always gonna be someone standing there to knock you down.  If you’re honest and at least semi-reliable, you’re gonna get screwed at least once … more, if you’re growing.
     No amount of placating, consolation, credit card authorization, contact information or up-close-and-personal-ass-kicking can really “fix” anything if someone doesn’t wanna pay.  You can ruin their credit, have it done to you in return, spend all you want in legal fees, and it’s never gonna help.  You can’t garnish wages in most states…
     You cannot — cannot! — possibly hope to make everyone happy.  You do what you can, you try and fix things, and when they’re not working, you’ve just gotta be duck and pretend they’re water.

     Some customers are selfish.  That’s just a fact of life.  The more you have, the more likely you’re gonna have an “asshole customer.”  It’s a fact, Jack.
     They come to you to make you grovel … to try and think they’re offering you the privilege of taking their money, when in fact, you and your employees are busting your asses to take care of them.

     It is for this reason …

     I am sick to death of being a business owner.  I’ve been doing what I do for 22 years.  I am burnt out.
     I am an excellent Customer Service Representative.  I’m great with concepts, but I just don’t wanna implement any more.  Like most natural-born East Tennesseeans, I have a strong work ethic, and I can do anything.  Seriously, three months, I can figure out any job to a T.  Six months, I’ll have it mastered.  I’m meticulous — even anal at times.  But primarily, I can talk to anyone.

     The first $45K job offer that comes along can have me.  I’d settle for that little to get out from under my job stress, and have the stability.  Although, I know damn well I’m worth helluva lot more … Seriously.
     There’s a contact form … click it if ya’ve got any ideas.

One Friggin’ Thing

July 10th, 2007 at 12:29 am by Mark Steel
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     Every now and again, I have an angry customer.  I try and help ‘em as much as I can.  Sometimes, you just have to say, “I’m sorry you don’t feel we’re meeting your needs.  Next?”

     Some people just wanna stay angry … and there’s nothing you can do or say to fix it.  They can keep taking events and words completely out of context to be angry for, even though you’re trying to fix things.  You can be there, stay with the conversation, do your damndest, and it’s just not enough.  It’s especially crappy when you keep bending over backwards to help said customer…

      Most often, it comes down to one thing … and me, I’m never selfish about that.  If there’s one thing, I’ll do it … I’ll help … I’ll fix it … But I’m not gonna be a bend-over-boy, either.

     It usually comes down to one friggin’ thing … Trust.

     And I’m all about being honest … loyal like a Labrodor Retriever …

     But it’s still not enough … sometimes, people will ask for something, and still keep bitching when you give them exactly what they ask for.

     Damn walk-ins … Why couldn’t they be old souls like the rest of us?

Good Ol’ East Tennessee Values

July 5th, 2007 at 10:49 pm by Mark Steel
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     When I was growing up, I spent a lot of time with my grandparents (my father’s) and with a family of sister’s in Knoxville.  Since there weren’t any other kids to play with, I ended up spending most of my time with people who were at least close to retirement.  And it was pretty cool.
     They’d tell me about the things that they did when they were kids, places they’d gone, people they’d met in their lives.  Sometimes, when you’re very young, you don’t understand what they’re telling you.  As you get older, and they fall away, sometimes you’ll remember their words like it was yesterday.
     Their stories, their words, people who grew up here in East Tennessee, probably shaped me more than any parables and punishments my parents ever gave me.

     I can remember a time when people were helpful.  If someone fell, people showed concern instead of walking around them like they didn’t exist.  If someone dropped something, someone would pick it up for them.  If someone was walking with their arms full of shopping, people would open the door for them.  If they saw someone stuck on the side of the road with a dead car, they’d stop, lend a hand, or, when all else failed, a ride to a gas station.
     Those are values that were instilled in me.  If I see someone lying on the ground, I’ll help them up.  If someone drops something — even money — I’ll pick it up and chase them down to give it back.  I hold the door open for anyone who can’t quite do it, and behind me for everyone close.  And if I see two guys trying to push a dead van off the road, I’m certainly gonna stop and lend a hand.
     East Tennessee, even Knoxville, has always been that way.

     Unfortunately, we’re getting a lot of people moving here these days.  Knoxville, especially, is a real-estate boom town.  People are moving here in droves, eager to pick up cheap real-estate and perhaps even know their neighbors.
     Local culture is changing from the open, community-based ideal that we used to enjoy to a selfish, greedy, don’t-get-involved mentality.  It’s starting to feel like Washington, D.C.

     I hate watching things go downhill.

     Tonight, after ordering a pizza at a place which usually takes thirty minutes to prepare one, I got there to find that they’d lost my order.  Now, I was starving, so I’d called ahead.  I told them no bother, decided to go up the street to a restaurant.
     As I left and started back home, traffic was heavy.  I had to wait some time before being able to leave the parking lot.  As I drove down the road, I saw two guys in their late 20’s, maybe early 30’s, pushing a van towards a gas station — with great difficulty, up a small hill.  I didn’t have a place to pull over and help, so I turned around and came back.
     I got out, and gave them the extra leverage they needed to push the van into the parking lot they were trying to get to.

     As I got back in my car, they yelled, “God bless you, man!  Thank you!”
     “No problem, guys,” I yelled.  “Hope it gets better.”
     “Man, thank you so much.”
     “You’re welcome.  Take care.”

     The sad thing is, at least 30 other drivers didn’t give damn.  Maybe they had to be somewhere quickly.  Maybe they were elderly and couldn’t lend a hand.  Maybe they just didn’t see them (*cough* right).

     So why was I different?  Why did I have the two minutes to stop and lend a hand where no one else did?
     I was born here.  I grew up here.  It’s what we’re supposed to do.

     We should be showing the influx of people from other places what it means to be East Tennesseeans … to know our neighbors … to have friends … to walk around giving a damn about someone other than ourselves …

     It saddens me that us East Tennesseeans are losing that…

     Quite honestly, I’d rather get taken a couple times than turn down someone who legitimately needs help.  You can sort of tell…

Happy Birthday, America!

July 4th, 2007 at 9:51 am by Mark Steel
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     Today’s our country’s most important historic holiday, Independence Day, July 4th.  It commemorates the signing of our Declaration of Independence, the document which began the American Revolution and outlined, in no uncertain terms, that our “colony” would revolt from tyranny and come into it’s own.
     Last year, I wrote about the history of fireworks during the celebration, mostly because I kept hearing people complain about them.  It amazes me how people can forget history and sentiment so easily…

     Fireworks are beautiful, large and loud.  A proud display can give even those with the hardest hearts a smile, and a small display makes us wish for more.
     They’re also one of my favorite things to take photos of — freehand, without a tripod.

Copyright © 2003 Mark Steel, All Rights Reserved

Copyright © 2003 Mark Steel, All Rights Reserved

Copyright © 2004 Mark Steel, All Rights Reserved

     Last year’s complaint has this year been replaced by, “Why do we have cookouts and drink beer?”

     For the very same reason I enjoy taking photos of fireworks.  For the same reason we can drive over to a secluded place and set off a massive display.  For the same we complain about “our loss of Freedoms” so much…
     The reason is simple:

     Because we can.

     As Americans, we take for granted what’s missing most everywhere else.  Like it’s been said a million times, “With Freedom comes great responsibility.”  As long as we can continue to act responsibly, we’ll never lose that.

     Happy Birthday, America!

Tea in the Sahara …

June 30th, 2007 at 1:56 am by Mark Steel
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     Remember that old Police tune?

The sky turned to black
Would he ever come back?
They would climb a high dune
They would pray to the moon
But he’d never return
So the sisters would burn
As their eyes searched the land
With their cups still full of sand…

     I’ve heard the same line so many times, “It’s not you, it’s me.”  I’ve heard more than that … way more … enough to make many men feel they were God … and yet …

     And yet …

     …

     .

     *shrug*

     I don’t …