Over the last year, I’ve made quite a bit of new business working on Laptops, thanks in no small part to Les Jones blogging about it.  It’s easy, really, and most people just can’t be bothered fixing Laptop hardware problems.

     But something’s been really irking me about it.

     The availability of parts is putting a real kink in the works.  Every part I try and order lately is actually out of stock, despite the vendors saying they have upwards of twenty-five.  I’ll make an order, only to be replied, some four to five days later, that they’re out of stock.  Thanks, asshats!

     I had one laptop for a month waiting on a motherboard.  I returned it, busted, last week to Cumberland Gap.
     I’ve had one for two weeks now waiting on a cooling fan that never seems to show up.

     These vendors are really pissing me off …

     And who gets left trying to play clean up?

     Yours truly…

     So between Work and Wildcat, I haven’t been around much lately.  Go figure!

     It’s no big secret — err, well, maybe it is — that I’ve been doing IT work since 1986.  Not your average IT guy, mind you, but the type who gets a Monday morning call, gets on a plane, and goes and fixes something at a semiconductor manufacturing plant in Malaysia, then gets back in time to have a beer with the Pirate Chicks™ on Wednesday night.
     In and out, real fast, get paid.  That’s the way I like it.

(Video: http://www.youtube.com/watch?v=yPM7jdE7gWs)

     No, I didn’t mean like that, although, I have had my days…

     Last year, I hooked up with the owner of a business of the Adult variety.  She marketed my skills pretty well (no, seriously, not like that!), and I ended up working on a few websites and servers which I probably never would have had they not been so professional.  I mean, these are business people, first and foremost, and if you can keep your head around nudity and porn and do your job, then you’re going to be highly regarded.
     And so it was today that I ended up working on two servers for one such customer, and learning a hosting control panel that I’d never seen before, all the while brushing up on the foreign language it was written in.
     A good day.  A busy day.  And paid in full for my services already, which is almost unheard of these days.

     I was supposed to pick up the Wildcat earlier today, but circumstances beyond our control prevented it.
     Since I’d already scheduled around it, however, it gave me time to sit down and catch up on what used to be my regular blog reads.  One of them pointed me towards a “new” blogger, Gina at Life’s Short, where I found something that had me laughing my ass off for a solid half hour.

     I expect great things from this one. 

     My tires were less than a month old.

     The problem was covered under warranty, despite being maliciously vandalized.  ;-)  So basically, the only thing that I lost was a little sweat in putting the spare on.

     Busy day, too… I’ve done three quick-and-dirty onsites (and had the tire fixed between the last two — took them all of ten minutes), and I’m actually managing to fix these bloody notebooks faster than they’re coming in the door for a change.  Apparently, I’m one of the few people in town who can actually repair notebooks — which is ironic, since I hate them as much as I do.
     But, it gives me a sense of accomplishment to complete things, and properly… and I admit, even a bit of smug sense of satisfaction to have fixed whatever hardware or software problem there was after it’s been sent back to the manufacturer for warranty repair over and over and over and…

     And… Nah, nevermind.  More good stuff I won’t talk about… Maybe later.  *grin*

     Life kicks ass! 

     A little while back, I did a review about the reacTable, a table-top music synthesizer.  People loved it.  So when Microsoft comes up with Microsoft Surface, people are going insane on the Microsoft-bashing bandwagon.

     Check this out …

(Video: http://www.youtube.com/watch?v=6VfpVYYQzHs)

     Sorry, cool stuff.

     Still, a lot of people are screaming that, ”Microsoft is inventing a product which there’s no need for!”
     My honest opinion says that that those types of short-sighted Asshats can suck a big one.

(Video: http://www.youtube.com/watch?v=bZuGClKRDtc)

     Whether or not some people see a need for it or not is irrelevant.  There certainly are uses for it now.  Think in terms of business and Government, where untold sums of money are spent on Conference Calls, cameras, long distance charges, couriers, paper documents, signatures…
     Imagine the ability to slide a signed digital document across the desk to a guy sitting across the country … or at a manufacturing facility in Singapore … sending a design specification, and getting back photos of a prototype … having a Sales & Marketing meeting, complete with fresh demographic material from a country you’ve never been to …
     Imagine the ability for a President to learn about a culture by reading interacting with their representative … being able to read their material, on the fly … forging a pact … stopping a war … signing an International Peace Accord.

     Coming from the Asshat line of thinking, we had bonfires, so who needed a fireplace?  We had fireplaces, so why have an oven?  The oven was fine, so who needs a microwave?  Seriously, why have a refrigerator when we were perfactly happen asking the ice-man to come into our cellars and fill the icebox?  Why did we need telephones when we could visit?  Why did we need cellphones when we had perfectly good landlines?  Why did we need e-mail when we had a perfectly good postal system?  Why did we need the Internet at all?

     Innovation is great.  It helps fulfill our quest to better ourselves, and when used correctly, allows us to be more productive.

(Video: http://www.youtube.com/watch?v=Cog8b8ojji0)

     I have to admit, however, that the little show when they sit my drink on the bar is definitely gonna distract me from watching the carbonation rise to a head in my Guinness…

     In the last hundred years, Americans have become conditioned to radical, life-changing technology affecting their every-day lives. 

     Even between 1907 and 1917, things changed dramatically with the mass proliferation of indoor toilets, home electricity, automobiles and factory automation.  The 1920’s and 30’s brought us the golden age of Radio, talking movies, and a never-ending desire for coal heating.  The 1940’s and 50’s brought us hope for the future as first computers were constructed, and telephones and televisions became commonplace.  The 1960’s and 70’s brought us solid-state electronics, the beginnings of the Internet, commercial aviation, automated telephone switching, mobiles telephones and color televisions.  The 1980’s built on much of the technology of the 60’s and 70’s with enhanced miniaturization of large circuits and modular designs, along with the official opening of the Internet.  The 1990’s brought us widespread proliferation of the Internet, digital cameras, widespread proliferation of mobile telephones, faster everything….

     ….and an almost total reliance on Computers.

     In this decade, computers are such a normal part of life that businesses would completely cease to function without a few.  Absolutely everyone is only a phone call away.  We can get across the country in a few hours, and around the world in just over a day (just counting the flight time, mind you).  In this decade, the world can sometimes seem very small.
     These days, “technical support” is often little more than a hand-holding exercise.  Gone are the days when people would complain about their cup-holder being broken (the CD Drive, now replaced with newer, even faster inventions), or screaming because the box included a “mouse” — even grandmothers, or even great-grandmothers, now know that it’s not a foot pedal.  People call and talk about their work computer as if they own it personally — “My computer is messed up” — and actually understand the question, “What does the error message say?”

     But having lived through this period of Computer proliferation, I’ve definitely seen my share of people unwilling, even unable, to accept new technology for what it is.

     I can only imagine what life was like at the beginning the Renaissance period… but if they had a Helpdesk, it would certainly have looked like this…

Tip: Life of Red

Do you have a floppy drive? No? When was the last time you used a floppy? My daughter used floppies on occasion to get work from home to school, but now she is using a thumb drive. Most of us see a floppy disk as a leftover from the computer days of yesteryear. And in computer days, yesteryear comes pretty quick.

So, with the floppy quickly becoming as remote as the 5.25 inch floppy, or cassette loader to us, why is a floppy the icon for “Saving” on so many pieces of software? And will it continue on until the only floppies are in museums?

This is already happening in another common, but overlooked place: you car dashboard. Do you have an ashtray in your car? Lighter? No? But I bet you have a cell phone charger and it has a plug on it that is the size of a cucumber. Why? Because it fits the cigarette lighter hole that is still there even though no one uses a cigarette lighter in the car or even has an ashtray! That big ol’ hole will likely remain in your dash for decades. In 50 years, no one on Earth will smoke and we’ll have hover craft to zip around in running on cold fusion and there will still be a huge hole in the dash we plug our devices into and no one will know why.

     You won’t believe this…

…the Dell rep shows up and goes to work, and all goes well. … As he’s walking out the door, he says “by the way, it looks like the hard drive they (Dell) sent you wasn’t a new one …”

Dell actually gave me a hard-drive straight from the Department of Defense.

     Un-freaking-believable.  This means that, at some point, one of three things occurred:

• A Dell rep walked out of a DoD facility with a hard drive, ignoring the usual disposal procedures
• A DoD employee sent their laptop to Dell, ignoring the usual disposal procedures
• The DoD upgraded a series of leased laptops, ignoring the usual disposal procedures

     A little over a week ago, a law enforcement official called me to hack into a seized notebook.  In under thirty seconds, I found the Administrator account (they had changed it — just like the DoD does), erased its password and reset the account protection on the file system.  I then logged into Safe Mode as the Administrator, deleted the passwords on the client accounts, handed it back to said law enforcement official and said, “Have fun with that.”  I got my $125, and went my merry way.

     Sure, not everyone can do it that quickly, but I know there are plenty of people out there who are perfectly capable of doing what I did.  Distributing Department of Defense hard drives to people with that kind of know-how could certainly be a serious risk to National Security.

     In my book, at least three people need to be held accountable for that kind of screw up.

     I’ve had this HP Pavilion 513W sitting here for a while now, but when the guy first asked me about it, it would lock up when it attempted to load the AGP driver — even in safe mode.
     Now, I don’t make it a habit of working on Home machines for obvious reasons, but I know him, and was pretty sure of what was going on with it.  Told him I could take a look at it, but in the meantime, he wanted to see what HP said.  Apparently, he and his father decided to do a system restore, erasing all of his data.  Still, each time it got to Disc 6, the system would stop writing to its 80GB Hard Drive and halt.  Given all that, I was reasonably sure the restore CD’s were scratch just bad enough to quit working.

     After finally locating an HP Operating System disc and trying that, I realized the machine would never boot into XP.  I changed the hard drive to no avail.  I changed the memory, power supply, and even the CPU, and it still kept happening.

     Today, just for a test, I unplugged the Combo CD-RW/DVD that came with that particular Pavilion.  To my amazement, the system booted right up, no problem.
     Confused, I plugged up a Sony DRU-14A DVD-RW and the original 80GB drive, and XP Home is installed just perfectly (on a drive which previously complained intermittently).

     Eventually, everthing was right.

     Or so I thought…

     The next hurdle was Windows Activation.  After a half hour on the phone with Microsoft Customer Service, they gave me a key required to activate Windows XP, and everything was good.

     This is why I don’t work on Home machines … Strange things happen with Home computers that never happen on Business machines.

     I wonder what’s gonna happen when he upgrades to Windows Vista next month? 

     Nonsense title?  Check this out…

     This week, we had Firefox cozying up to Microsoft in order to make a Windows Vista version of their product.

When Microsoft’s open source lab offered to help the Mozilla foundation with getting Firefox to run well on Vista, reactions ranged from skeptical and suspicious to surprised and excited. But in fact, the two teams have already been quietly working together. In this thread, Mike Schroepfer wrote “we are already in contact with your team via email”. The lab time would be helpful, though, according to Mozilla developer Mike Beltzner, who added “yes, we’d definitely be interested in getting some 1:1 support”.

It just goes to show that developers from organizations that are outwardly fiercely competitive are often quite civil with each other when nobody is looking. Perhaps that’s why projects like Apache and Eclipse are so successful.

     Which led me to do the following cartoon…

     Wonder if it’ll chew off its leg when it wakes up in the morning?

In addition to finally writing down the details of his infamous cluster-copulation on Thursday, Mark Steel also gives us reasons to pause when selecting from several local “on-site computer repair” talents around Knoxville. We’re taking specific note of things like:

• low-level formatting hard drives prior to installation
• intentionally breaking things in order to invoke service calls
• sales pitch intended to frighten people into buying new hardware
• charging extra for rquipment broken by installers
• setting your computer on fire

In all seriousness, Mark’s company Catalyst I.T. gets a gold star in our book. They do a great job and since they don’t actually sell any hardware, they’re immune to most of those grievances.