Monday Melee from Mark for 01/28/2008
January 30th, 2008 at 11:47 pm by Mark SteelTags: business, customer-service, enjoy-life, monday-melee, responsibility
“Well, I can feel the heat
from across the room
Ain’t it wild what a little flame
can make you wanna do…”
— Rascal Flatts, “I Melt“
Ok, so I’ve been remiss in doing the Melee for a while… Here goes:
1. The Misanthtropic: Name something (about humanity) you absolutely hate.
Some days, no matter what you do, no matter what you say, you just cannot win. Everybody has those kinds of days, and they suck. Fortunately, there’s tomorrow.
2. The Meretricious: Expose something or someone that’s phony, fraudulent or bogus.
A lot of businesses these days wanna run themselves by doing absolutely nothing but blowing smoke up peoples’ asses. It starts from the top. They blow smoke up a manager’s ass about what they’re attempting to accomplish. The manager blows smoke up the employee’s ass that they’re doing an outstanding job when they have plenty of evidence that that’s not the case. The employees then blow smoke up the customer’s asses: “we attempted to ____ but…” (but didn’t), “we feel that we can offer you ____” (but can’t), “We’re sorry you’re unhappy, is there anything we can do for you?” (but won’t).
Even worse is the whole “potential employee” category, where Management and Upper Management will blow smoke up the ass of every piece of riff-raff that comes through the door. “Oh, your resume is outstanding!” “Yes, you’re a perfect fit in our organization!” “We’ll get the offer letter out to you by the end of the week!” But it’s all smoke and mirrors.
Business cannot work this way. This is a bullshit, fuzzy-feeling mentality that does nothing but dash hopes and create a customer base who will quickly become impatient at spending their hard-earned money on pipe dreams while getting absolutely nothing in return.
The exact opposite of this is the service industry business which focuses purely on “new business” instead of taking some care of their existing clientele. I’ve said it a billion times: “What good is new business if you can’t keep it?” Most “first deals” will not earn a dime. Repetition is where that kind of business earns capital. Customer Service is mandatory to stay in the black.
3. The Malcontent: Name something you’re unhappy with.
I miss my Wildcat.
Painfully so.
4. The Meritorious: Give someone credit for something and name it if you can.
Exactly 52 weeks ago today, Fracas started doing this Monday Melee thing. Kudos on a year of Monday Melee!
5. The Mirror: See something good about yourself and name it.
Some days, I can write.
6. The Make-Believe: Name something you wish for.
I found out what “home” is. I wish I could be there all the time…
Now it’s your turn.
You can take part in The Monday Melee, even make it a regular feature at your site by visiting The Monday Melee page and following the steps. Kick-start your brain on Mondays and meet other bloggers.













