One Friggin’ Thing
July 10th, 2007 at 12:29 am by Mark SteelTags: business, customers, existentialism, friends, humor, philosophy, responsibility
Every now and again, I have an angry customer. I try and help ‘em as much as I can. Sometimes, you just have to say, “I’m sorry you don’t feel we’re meeting your needs. Next?”
Some people just wanna stay angry … and there’s nothing you can do or say to fix it. They can keep taking events and words completely out of context to be angry for, even though you’re trying to fix things. You can be there, stay with the conversation, do your damndest, and it’s just not enough. It’s especially crappy when you keep bending over backwards to help said customer…
Most often, it comes down to one thing … and me, I’m never selfish about that. If there’s one thing, I’ll do it … I’ll help … I’ll fix it … But I’m not gonna be a bend-over-boy, either.
It usually comes down to one friggin’ thing … Trust.
And I’m all about being honest … loyal like a Labrodor Retriever …
But it’s still not enough … sometimes, people will ask for something, and still keep bitching when you give them exactly what they ask for.
Damn walk-ins … Why couldn’t they be old souls like the rest of us?
July 10th, 2007 at 2:13am
The customer is, in fact, NOT always right.
July 10th, 2007 at 9:58am
You know. I get the shaft on the job too. Customers suck.
But, what you’re saying is actually making me think of my life on more of a personal level. I mean, relationships are a give and take. Sometimes I feel like no matter how much I do and how much I give, my fella just doesn’t get it. I’d go to the end of the world for him, but I’ll be damned if I’d jump off.
July 10th, 2007 at 7:57pm
I don’t envy you in business - I’d probably have to kill’em!
Even in the gov’t business, I had to work hard at not snatching women bald headed, or punching out some sissy assed scientist who insisted on complaining about things we, in the gov’t, could do nothing about.
Any…now I have no problems - except this damn shoulder!
July 11th, 2007 at 11:24pm
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